Thank you for choosing LumenAir. We strive to provide high-quality air purifiers and ensure customer satisfaction. Please read our refund and return policy carefully before making a purchase.
No Refund and Return Policy
At LumenAir, we do not offer refunds or returns on any of our products once they have been purchased. All sales are considered final. We encourage customers to review product specifications, warranty details, and customer reviews before making a purchase decision. If you have any questions about the product, our customer support team is available to assist you before completing your order.
Warranty Coverage
We stand behind the quality of our air purifiers and provide a warranty for electrical components. The warranty terms are as follows:
- Electrical Parts Warranty: Our air purifiers come with a one-year or six-month warranty (depending on the model) covering electrical components. If any electrical part malfunctions due to a manufacturing defect within the warranty period, we will repair or replace the affected component at no additional cost to the customer.
- Filter Replacement: The lifespan of the filter depends on usage and environmental conditions. Filters are not covered under the one-year warranty. Customers should refer to the product manual for filter maintenance and replacement guidelines.
Warranty Claim Process
If you experience an issue with an electrical component within the warranty period, please follow these steps to claim warranty service:
- Contact our customer support team via email or phone with details of the issue.
- Provide proof of purchase, including the order number and purchase date.
- Our technical team will assess the issue and provide further instructions.
- If a repair or replacement is required, you may need to ship the defective part to our service center. Shipping costs may be the responsibility of the customer.
Exceptions and Limitations
The warranty does not cover the following:
- Physical damage, accidental damage, or misuse of the product.
- Unauthorized modifications or repairs performed by third parties.
- Normal wear and tear, including filter degradation.
- Damage caused by improper installation or failure to follow user guidelines.
Customer Support
For any inquiries or warranty-related concerns, please contact our support team at:
- Email: support@lumenairpk.com
- Phone: 0336-4280181
- Website: lumenairpk.com/contact-page
We appreciate your trust in LumenAir and are committed to providing reliable products and excellent customer service.mail} for questions related to refunds and returns.